You choose the product and quantity and pay; our field team then prepares and distributes your order on your behalf where it belongs, such as Makkah or Africa depending on the product, and documents it for you.

You can change products and quantities in the cart before paying. After paying, message us on WhatsApp as soon as possible with your order number; changes depend on how far the order has progressed.

Some products are marked “Available only in the app”. These can be ordered from the Lifelong app only; tapping them takes you straight to the app.

You receive the documentation within 24 hours of the order being confirmed; terms and conditions apply.

Yes. Every order is documented with photos or video on site, linked to your order number and date.

You get an order number after paying. Track the order and its documentation in the Lifelong app, open the order page on the website after verifying your number, or message us on WhatsApp with the order number.

Yes. From a product page or “Gifting”, choose who it is for, write your message and pick a card style; then share the card and documentation yourself or we send it on your behalf over WhatsApp.

We accept online payment through secure gateways, such as mada, Visa, Mastercard and Apple Pay; the available methods are shown at the payment step. Card details are entered on the gateway’s secure page and we never store them.

Cancellations and refunds follow our cancellation and refund policy. If you were charged but the order did not complete, the amount is returned to you automatically.